Privacy Policy

Introduction

sequenuhwk B.V. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 24/7 gym membership platform services, website, and mobile application.

As the Data Controller, sequenuhwk processes your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

Data Controller Information

The Data Controller responsible for your personal data is:

Data Collection and Information We Gather

The data we collect includes personal information that you provide directly to us, information we collect automatically through your use of our services, and information we receive from third parties. This collection is necessary to provide you with our gym membership platform services.

Personal Information You Provide

• Account registration information (name, email address, phone number, date of birth)
• Payment and billing information (credit card details, billing address)
• Profile information (fitness goals, preferences, emergency contacts)
• Communication data (messages, support requests, feedback)
• Identity verification documents (where required by law)

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (gym visits, check-in times, app usage patterns)
• Location data (when you use our gym finder feature)
• Cookies and tracking technologies (see our Cookie Policy for details)
• Technical logs and analytics data

Information from Third Parties

• Partner gym access logs and facility usage data
• Payment processor transaction information
• Social media profile information (if you choose to connect accounts)
• Marketing partner data (with appropriate consents)

How We Use Your Information

We explain how we use your information based on legitimate interests, contractual necessity, and legal compliance. Our use of your data is essential for providing our gym membership platform services and enhancing your fitness experience.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide membership services, process payments, and manage your account
• Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
• Legal Compliance: To comply with tax, accounting, and regulatory requirements
• Consent: For marketing communications and optional features (where applicable)

Specific Uses

• Providing access to partner gym facilities and managing your membership
• Processing payments and managing billing for sequenuhwk services
• Communicating with you about your account, services, and updates
• Personalizing your experience and recommending relevant fitness facilities
• Ensuring platform security and preventing fraudulent activities
• Analyzing usage patterns to improve our services and user experience
• Complying with legal obligations and responding to lawful requests
• Sending promotional communications (with your consent)

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Partner Gyms: Essential membership and access information to facilitate gym entry
• Service Providers: Trusted third parties who assist with payment processing, analytics, and technical support
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect the rights, property, and safety of sequenuhwk, users, and the public

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Account Data: Retained for the duration of your membership plus 7 years for legal and tax compliance
• Payment Information: Retained for 7 years after the last transaction for accounting and legal purposes
• Usage Logs: Retained for 2 years for service improvement and security purposes
• Marketing Data: Retained until you withdraw consent or request deletion
• Support Communications: Retained for 3 years for quality assurance and dispute resolution

When the retention period expires, we securely delete or anonymize your personal data in accordance with our data retention schedule and applicable laws.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@sequenuhwk.live. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for multinational service providers
• Certification schemes and codes of conduct

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and employee training programs
• Incident response procedures and breach notification protocols
• Regular backups and disaster recovery procedures

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. For significant changes, we may also provide additional notice through email or our platform.

Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us using the following information:

We are committed to resolving any privacy concerns promptly and transparently. Please contact us with any questions or concerns about how we handle your personal data.